Career Detail

Location: Oneonta, NY
Type of Employment: Full Time Days

Purpose:

Provides a high level of customer service necessary to maximize growth of parts revenue through selling, receiving, and delivery of parts and accessories. Must maintain up to date knowledge of John Deere equipment and work to maintain customer loyalty and satisfaction.

Performance Expectations:

Promotes and sells products and services to meet customer needs and ensure repeat business

Supplies Service Technicians with parts as required

Assists with preparing and maintaining store merchandise displays and stocking shelves

Maintains an accurate parts inventory and ensures all parts, pick-ups, deliveries, and transfers are in their proper place

Delivers parts to customer locations as needed

Follows all Parts Department processes, policies, and strives to ensure internal and external customer satisfaction

Effectively communicates with the Branch Parts Manager and branch personnel on a regular basis

Participates in training and development to support parts quality, sales growth and customer service requirements

Communicates and follows up on shortages and expedites issues by reporting them to the Branch Parts Manager

Assures timely completion & invoicing of all parts orders to maximize customer satisfaction and department performance

Communicates and assists with parts warranty and return claims in the required time to receive maximum credit

Ensures branch Parts Department facilities, areas and vehicles are clean and portray a professional image

Ensures all Parts Department tools, equipment and vehicles are in good working order

Promotes an attitude of safety and follows all safety requirements and forklift regulations

Keeps open communication between in-store and other location personnel

Experience, Education, Skills, and Knowledge:

Associates degree or equivalent experience required

2 years of parts department experience preferred

Excellent customer service and follow through skills

Familiar with the equipment industry, John Deere and competitive products

General understanding of mechanical/technical terms

Ability to use standard desktop load applications such as Microsoft Office, email and internet functions

Ability to work varying shifts, weekends, and holidays

Neat and clean personal appearance (in accordance with company policy)

Ability to write and speak effectively to individuals and groups in person or on the phone

General knowledge of office procedures and accounting practices

Basic understanding of parts functions in company business operating system

Exhibits necessary skills to effectively work in a fast-paced environment

Exhibits strong desire to expand personal development

Ability to work within and promote a strong team environment across all departments

Achieves and maintains forklift certification

Exhibits a willingness to accept additional assignments

Ability to travel for customer service and training as needed

Clean driver’s record and valid New York State driver license

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