Heavy Equipment / Diesel Service Technician - Oneonta, NY

Location: Oneonta, NY
Type of Employment: Full-Time

Performs basic and complex diagnostics service repairs and maintenance work on customer and dealer owned equipment. Provides excellent customer service.
Performance Expectations:
o Performs basic and complex equipment repairs as directed by the Branch Service Manager
o Successfully completes all required job-related training and development
o Upon completion of job, prepares and submits completed technician reports and warranty forms that may be required
o Accounts for all time and material used in performing assigned duties
o Assists with keeping branch grounds, facilities, and vehicles clean and portraying a professional image
o Effectively utilizes company technologies such as Service Advisor and PM Pro during day to day operations
o Assists in creating DTAC cases and following up with Deere support
o Maintains current product knowledge of all products sold and serviced by Cazenovia Equipment
o Assist in maintaining all company tools, equipment and vehicles in good working order
o Assists other technicians as needed and mentors Technician Apprentices as needed
o Adheres to all company workplace safety guidelines, policies and procedures
o Maintains a clean work area and performs work in a neat and orderly fashion
o Maintains open communication with Branch Service Manager and branch personnel on a regular basis
o Follows all safety requirements and adheres to forklift rules and regulations
Experience, Education, Skills, and Knowledge:
o Associates degree or equivalent experience required
o 2 years of experience performing service repairs (preferably with ag, golf or turf equipment)
o Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
o Basic knowledge of air conditioning, mechanical, electrical, and hydraulic systems
o Must own necessary tools and equipment to successfully and efficiently complete assigned jobs
o Maintains Core Certification in electrical, hydraulic and Service Advisor through JDU
o Achieves and maintains Advanced Service Technician Certification
o Efficient skills in operating vehicles and equipment used for diagnostic purposes
o Ability to work varying shifts, weekends, and holidays
o Neat and clean personal appearance (in accordance with company policy)
o Exhibits necessary skills to effectively work in a fast paced environment
o Exhibits strong desire to expand personal development
o Ability to work within and promote a strong team environment across all departments
o Exhibits a willingness to accept additional assignments
o Ability to lift at least 75 lbs. repeatedly
o Achieves and maintains forklift certification
o Ability to travel for customer service and training as needed
o Clean drivers record and valid New York State driver’s license

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