Service Admininstrator - Chittenango, NY

Location: Chittenango, NY
Type of Employment: Full-Time

Purpose:

Responsible for assisting the Branch Service Manager in managing service operations to maximize internal and external customer satisfaction and growing profitable service labor sales. Provides support with customer service, data entry and billing. Maintains accurate and timely reports relative to Service Department operations.

Performance Expectations:

Assists in maintaining Service Department processes, policies, and support to ensure customer satisfaction

Effectively communicates with Branch Service Manager on a daily basis

Effectively opens and maintains repair orders

Assures timely completion and submission of all service repairs from technicians

Assures timely completion, submission and follow-up of all warranty and Product Improvement Program claims within the required time frame to receive maximum credit

Professionally and courteously fields internal and external customer inquiries to the Service Department

Verifies and updates customer profiles including equipment and hours from information on the customer repair orders

Maintains Service Department filing and records

Maintains logs and records of all department tools, equipment and vehicles

Assists in developing and implementing customer clinics, field days and related promotional events

Assists with identifying and developing new customers and businesses to achieve department growth

Ensures safety compliance and OSHA regulation compliance within the branch Service Department

Experience, Education, Skills, and Knowledge:

Associates degree or equivalent experience required

2 years of experience in service department operations preferred

Excellent customer service skills

Familiar with the equipment industry, John Deere and competitive products

Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

Ability to use standard desktop load applications, email and internet functions preferred

General understanding of mechanical/technical terms

Ability to work varying shifts, weekends, and holidays

Neat and clean personal appearance (in accordance with company policy)

Ability to write and speak effectively to individuals and groups

Solid understanding of financial principals and service functions relative to Service Department operations

Ability to analyze and interpret internal reports and provide feedback with areas of improvement

Exhibits necessary skills to effectively work within a fast-paced environment

Exhibits strong desire to expand personal development

Ability to work within and promote a strong team environment across all departments

Achieves and maintains forklift certification

Exhibits a willingness to accept additional assignments

Ability to travel for customer service and training as needed

Clean driver’s record and valid New York State driver’s license


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