Parts & Service Internal Coordinator - Fulton, NY

Location: Fulton, NY
Type of Employment: Full-Time

This position is intended to provide a flawless execution of customer satisfaction with a high understanding of all critical Aftermarket functions related to the workflow between the Parts and Service departments.

• Organizes and applies all parts picklists to repair orders and to the appropriate segments
• Places all orders for parts needed to support the Service Department
• Processes all Dealer Inventory Tracking (DIT) functions related to receiving new equipment
• Handles all shipping and receiving duties
• Communicates the availability of all parts with the Service team as needed
• Effectively communicates and schedules services for customers with the appropriate technician
• Picks all parts in stock and stages them according to the current procedure
• Proactively calls customers to inform them of the status of the availability of parts
• Manages the process for any returned parts
• Assists with parts counter coverage when needed
• Assists with service counter coverage when needed
• Assists with binning parts as needed
• Follows all Aftermarket processes to create an atmosphere of consistency and accuracy
• Provides an exceptional customer experience during every customer contact
• Works with the Aftermarket departments to achieve 100% or greater absorption factor
• Maintains a positive and professional relationship with peers, management and customers
• Ensures that the company’s reputation and image in the community follows CEC values
• Participates in promoting monthly marketing campaigns
• Performs all other tasks or duties as assigned

• High School Diploma or equivalent, Associates degree preferred
• 2 years of administrative and clerical procedures experience
• High level of attention to detail and accuracy with numbers
• Must have strong written and verbal communication skills to communicate information
• Ability to use standard desktop load applications such as Microsoft office, Outlook and internet
• Ability to work overtime and weekends as needed
• Ability to travel for customer service and training as needed
• Exhibits a strong desire to expand personal development
• Exhibits a positive attitude and willingness to accept additional assignments
• Ability to travel for customer service and training as needed
• Clean driving record and valid Driver license
• Regularly operates a computer and other office machinery

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