Small Engine/Powersports/Turf Equipment Service Technician - Watertown, NY

Location: Watertown, NY
Type of Employment: Full-Time

Performs basic and complex diagnostics service repairs and maintenance work on customer and dealer owned equipment. Provides excellent customer service.

Performance Expectations:

Performs basic and complex equipment repairs as directed by the Branch Service Manager

Successfully completes all required job-related training and development

Upon completion of job, prepares and submits completed technician reports and warranty forms that may be required

Accounts for all time and material used in performing assigned duties

Assists with keeping branch grounds, facilities, and vehicles clean and portraying a professional image

Effectively utilizes company technologies such as Service Advisor and PM Pro during day to day operations

Assists in creating DTAC - CCMC cases and following up with Deere support

Maintains current product knowledge of all products sold and serviced by Cazenovia Equipment

Assist in maintaining all company tools, equipment and vehicles in good working order

Assists other technicians as needed and mentors Technician Apprentices as needed

Adheres to all company workplace safety guidelines, policies and procedures

Maintains a clean work area and performs work in a neat and orderly fashion

Maintains open communication with Branch Service Manager and branch personnel on a regular basis

Follows all safety requirements and adheres to forklift rules and regulations

Experience, Education, Skills, and Knowledge:

Associates degree or equivalent experience required

2 years of experience performing service repairs (preferably with Ag or turf equipment)

Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

Basic knowledge of air conditioning, mechanical, electrical, and hydraulic systems

Must own necessary tools and equipment to successfully and efficiently complete assigned jobs

Maintains Core Certification in electrical, hydraulic and Service Advisor

Efficient skills in operating vehicles and equipment used for diagnostic purposes

Ability to work varying shifts, weekends, and holidays

Neat and clean personal appearance (in accordance with company policy)

Exhibits necessary skills to effectively work in a fast-paced environment

Exhibits strong desire to expand personal development

Exhibits a willingness to accept additional assignments

Ability to lift at least 75 lbs. repeatedly

Achieves and maintains forklift certification

Ability to travel for customer service and training as needed

Clean drivers record and valid New York State driver’s license

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